Returns Policy

At Naturea, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a fair and transparent refund process—while ensuring we protect the integrity of our business.

1. Satisfaction Guarantee

If you're not satisfied with your purchase, you may request a refund within 7 days of delivery. We want you to feel confident shopping with us, and we’ll do our best to make things right.

However, to keep our policies fair and sustainable, refunds are subject to the following guidelines.

2. Refund Conditions

Refunds may be requested for:

  • Dissatisfaction with the product (must be clearly explained)

  • Items that arrive damaged or defective (photo evidence required)

  • Incorrect or missing items

  • Orders not delivered (confirmed via tracking and 10 days past delivery window)

We do not issue refunds for:

  • Products returned in poor condition or clearly used

  • Issues caused by incorrect address input during checkout

  • Refund requests made more than 7 days after delivery

3. How to Request a Refund

To request a refund, please email info@shopnaturea.com with:

  • Your full name and order number

  • Reason for the request

  • Photos or supporting evidence (if applicable)

All refund requests must be approved before any return or reimbursement is issued.

4. Returns for Refunds

If a refund is approved:

  • You may be required to return the product, even if opened

  • Returned items must be in original packaging and condition

  • Customers are responsible for return shipping costs, unless the product was damaged or incorrect

Returns must be postmarked within 14 days of approval.

5. Refund Processing

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days.

  • Original shipping charges are non-refundable

  • We are not responsible for delays caused by banks or payment processors

6. Avoiding Abuse

We’re committed to fairness. To maintain this policy, we track refund activity and reserve the right to deny future refund requests from customers who repeatedly return items without valid cause.

We also ask that you contact us before initiating any chargeback—most issues can be resolved quickly and professionally.