Shipping Policy

Thank you for shopping with Naturea. We aim to deliver a seamless and transparent shipping experience. Please review the details below before placing your order.

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after your order confirmation email is received. You will receive a notification when your order has shipped, along with a tracking number.

2. Estimated Delivery Times

Delivery times begin once the order has shipped. Please note these are estimated timeframes and may vary depending on location, customs, and carrier delays:

  • European Union (EU): 2–7 business days

  • International (Non-EU): 3–10 business days

We do our best to meet these estimates but cannot guarantee them. Delays caused by customs, weather, or carrier disruptions are out of our control.

3. Shipping Costs

Shipping costs are calculated at checkout and are based on your location and order size. Any applicable taxes or duties are not included and may be charged upon delivery, depending on the destination country.

4. Tracking Your Order

Once your order ships, a tracking number will be emailed to you. Please allow up to 48 hours for tracking details to become available.

5. Shipping Issues & Delays

If your order is delayed beyond the estimated delivery window, please contact us at [Insert Contact Email]. While we are not responsible for delays caused by third-party carriers, we will do our best to assist you.

6. Customs, Duties & Taxes

International shipments may be subject to import duties and taxes, which are the responsibility of the customer. Naturea is not responsible for delays or costs incurred at customs.

7. Incorrect Addresses

Please ensure that your shipping information is accurate. We are not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided at checkout.

8. Lost or Damaged Orders

If your order is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and may offer a replacement or refund, depending on the circumstances.